iMovR warranty coverage for the Jaxson standing desk, Q Desk, and related models includes a lifetime warranty on the steel frame and 15 years on the motors, electronics and 3D-laminated desktops. The made-to-order Jaxson Line and Q Desk products are individually QA tested before shipping, designed to create a more positive customer experience compared to typical standing desk assemblies.
By using only premium components and advanced manufacturing techniques our hope is that you will never need to file a warranty claim, but in case the product is damaged in shipping or in the extremely rare case of a manufacturing defect, we recommend familiarizing yourself with our industry-leading warranty before purchase.
iMovR offers a 100-day Satisfaction Guarantee. If you receive your standing desk workstation and decide it is not what you are looking for, or would like to exchange it for a different model, please ship it back to us and we will issue you a full refund minus a 20% custom-desk restocking fee. You would be responsible for return shipping costs and arrangements. The product must be safely repacked in its original packaging, and in resellable condition in order to receive the full due refund; reductions may be applied for any damages incurred due to improper packing or handling by the carrier. Simply email us at customercare@imovr.com or call (888) 208-6770 for a return merchandise authorization number.
THIS WARRANTY only covers manufacturing defects as specified herein and does not include defects or damages attributable to improper installation, misuse, use of cleaning solutions or techniques different from those prescribed in the user instructions. It does not include defects or damages from accessories that were attached to the desk, excessive loading beyond the rated specifications of the desk, failure to properly level the desk frame to the floor, normal surface weathering or excessive exposure to sunlight, humidity or temperature fluctuations that fall outside the norm of occupied home interiors or commercial office environments. It does not include defects or damages caused by accidents or fire or other casualty or Acts of God, or any other causes, or occurrences beyond the manufacturer’s control. The exclusive remedial action provided for the customer hereunder shall be repair, restoration or replacement of the components that are found to be defective.
TABLE TOP: Color or surface texture variation as a result of excessive direct solar exposure, the placement of excessively hot items on the desk are not indicative of a manufacturing defect. Dents, impressions, scratches and dye transfers or residues caused by contact with external contaminants are not covered by this warranty. Please note that less popular laminate colors are occasionally discontinued, and so iMovR reserves the right to substitute discontinued laminates with the nearest color and quality color and quality match as is available in the supply chain at the time of replacement. In some cases where replacement of an entire desktop for a minor blemish that is otherwise not impacting the functionality of the desk is cost prohibitive, iMovR may offer the customer a repair kit and expert guidance on effecting a repair, particularly in the case of solid wood desktops. Alternatively, iMovR may offer the customer a store credit of a reasonable amount.
ELECTRIC BASE FRAME: New base frames may have paint defects or scratches on components that are hidden beneath the surface of the desk, which are normal. Painted components that are normally visible to sitting or standing users after installation of the table top, that arrive in damaged condition, will be replaced under this warranty if iMovR is notified as soon as the components are unboxed and before they are installed.
THIS WARRANTY is limited to repair, restoration and/or replacement by iMovR of any defective desk component(s), provided that iMovR: (a) receives a written, faxed or e-mailed notice of claim under this warranty, including sufficiently high resolution photographs or video that clearly show the nature of the damage, (b) has been first given the opportunity to fully diagnose and potentially resolve the issue over phone or video conferencing with the customer, and (c) within 30 days after notice of claim, is in receipt of the suspected defective component(s) at its place of business, unless this requirement is waived by iMovR. This warranty is not a "service plan," it covers only the parts, not any labor that may be involved in changing out those parts. The protection under this warranty is provided to the original purchaser, and is not transferable to any subsequent owners.
iMovR may in some cases need to arrange for retrieval of the defective component for lab analysis, and in those cases will make arrangements for and cover the costs of return shipping. In some cases iMovR may elect not to retrieve the defective component, and may opt to send a replacement product based only on photographic evidence of warrantied defects. If upon receipt and inspection of the returned component it is determined that the damage was not due to a manufacturing flaw but rather one of the exempted reasons stated above, the costs of shipping the units to and from the manufacturer, plus the cost of the replacement component will be charged back to the customer.
In the event that any failed component(s) is no longer available in the supply chain, iMovR reserves the right to either a) replace the component with a refurbished unit, b) offer the customer a store credit toward a replacement desk or desk component, prorated to number of months it was in service as a percentage of its warranty coverage term.
LIMITATION OF LIABILITY: IT IS UNDERSTOOD AND AGREED THAT MANUFACTURER’S LIABILITY, WHETHER IN CONTRACT, IN TORT UNDER ANY WARRANTY, IN NEGLIGENCE OR OTHERWISE, SHALL NOT EXCEED THE RETURN OF THE AMOUNT OF PURCHASE PRICE FOR THE DEFECTIVE ITEM PAID BY PURCHASER AND UNDER NO CIRCUMSTANCES SHALL SELLER BE LIABLE FOR SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES. NO ACTION, REGARDLESS OF FORM, ARISING OUT OF THE TRANSACTIONS UNDER THIS AGREEMENT MAY BE BROUGHT BY THE PURCHASER MORE THAN ONE YEAR AFTER THE CAUSE OF THE ACTION HAS ACCRUED.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, AND SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS HEREIN MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY, FROM STATE TO STATE. THIS WARRANTY APPLIES ONLY IN THE U.S. AND CANADA. WARRANTIES OUTSIDE OF THE UNITED STATES MAY VARY. PLEASE CONTACT YOUR LOCAL DEALER FOR DETAILS.
TO OBTAIN warranty repair please contact the iMovR Customer Care Department with the contact information provided below.
iMovR Contact Information:
Phone: (888) 208-6770 or (425) 999-3550
Fax: (425) 999-3550 E-mail: customercare@iMovR.com
Chat: www.iMovR.com
